Making shopping accessible for every body and every mind.
Real-world accessibility evaluations of retail stores and online shopping experiences, designed to improve inclusion for disabled and neurodivergent customers.
Book an In-Store or Online Shopping Evaluation View Scoring RubricMeet the Founder
Shellian Boniface, Accessibility Specialist
I founded Ingressible after realizing that standard compliance audits completely miss the human experience. I have an extensive background in the Core Compentencies and Digital Accessibility standards and laws. My background includes UI, Section 508 standards and enterprise services and a personal connection to neurodiversity, I saw a gap between passing a checklist and creating true customer dignity.
Ingressible is built on the belief that accessibility, true inclusivity, and beautiful design are not mutually exclusive. The mission is to translate complex technical barriers into actionable, human-centered design strategies that drive both inclusion and revenue.
We Bridge the Gap Between Code and Customer
In-Store Check
In-Person Accessibility Mystery Shopper Evaluation.** We evaluate physical spaces, staff interactions, and sensory environments to uncover barriers for mobility, vision, and neurodivergent customers.
Digital Shopping Audit
Online Shopping Accessibility Evaluation. Focused user testing (screen readers, keyboard-only) and cognitive mapping to eliminate digital friction and WCAG-related exclusion.
Seamless Omni-Scoring
Omni-Channel Customer Experience Scoring. A comprehensive score that measures the consistency and quality of the customer journey across all touchpoints, physical and digital.
Our Mission: Beyond Compliance
At Ingressible, our mission is to move retail experiences from merely "accessible" to truly **inclusive.** We believe that design which respects all brains, bodies, and abilities is simply better design—it's more ethical, more profitable, and fosters deeper customer loyalty. We are building shopping experiences where *no one* is an afterthought.
Our Expert Approach
Our audits are grounded in expert knowledge of WCAG 2.2 (Web Content Accessibility Guidelines)** and Section 508, combined with a deep specialization in **neurodiversity** and real-world **usability testing.** We don't just find errors; we translate complex standards into clear, human-impact narratives your teams can act on immediately.
Discuss Your StrategyWhy Accessibility Matters
of the world's population experience some form of disability.
That's over 1 billion potential customers who value loyalty to inclusive brands.
of people with disabilities leave a site if they encounter barriers.
This represents a massive, preventable loss of revenue and customer goodwill.
of disabled shoppers report abandoning purchases (online or in-store) due to barriers.
Consumers are more likely to stay loyal to inclusive brands and leave inaccessible ones, which affects customer retention and lifetime value
Our Integrated Audit Services
We offer tailored evaluations to analyze the full spectrum of your customer's journey, whether they are in-store, online, or moving between both.
Online Shopping Audit
Digital Friction Elimination
In-depth user testing by disabled and neurodivergent personas across your primary e-commerce flows (e.g., search, product view, checkout).
- ✓ Screen Reader & Keyboard Navigation
- ✓ Cognitive Load Mapping for ND Users
- ✓ Simplified WCAG Translation & Fixes
In-Person Mystery Shopping
Physical & Sensory Experience
On-site, covert evaluation of your brick-and-mortar locations. We score physical access, staff training, lighting, sound, and navigation for all customers.
- ✓ Mobility, Wayfinding, and Pathway Audits
- ✓ Sensory Environment Scoring (Light, Sound, Clutter)
- ✓ Staff Training and Interaction Evaluation
Omni-Channel Evaluation
Full Customer Journey Score
The ultimate evaluation. We track one disabled customer's experience moving across your digital properties, customer service, and physical stores to identify systemic friction.
- ✓ Cross-Platform Consistency Auditing
- ✓ Centralized Friction Map & Pain Points
- ✓ Comprehensive Omni-Channel Final Score
Our Human-Centered Scoring Rubric
We use a standardized, 0-to-100 scoring methodology rooted in real human experiences. This system is clear, repeatable, and designed to show your progress instantly.
Online Audit Scoring (0–100)
| Category | Focus |
|---|---|
| Frictionless Navigation | Keyboard, Screen Reader, and Predictability (WCAG 2.1, 2.2) |
| Cognitive Clarity | Visual Noise, Text Density, and Task Focus (ND Usability) |
| Sensory Comfort | Motion, Contrast, and Color use (WCAG 1.4) |
| Form Autonomy | Ease and efficiency of completing checkouts and forms. |
In-Person Scoring (0–100)
| Category | Focus |
|---|---|
| Physical Access | Entrances, Pathways, Fixture Layout, Restrooms (ADA/Local Standards) |
| Sensory Environment | Lighting Consistency, Sound Levels, Aisle Clutter, Air Quality. |
| Staff Interaction | Empathy, Knowledge of Accommodations, and Clear Communication. |
| Information Clarity | Signage, Price Tags, and Digital Kiosks/Displays. |
The Omni-Channel Final Score
This is a weighted average that reflects the consistency of the experience across your online and physical stores.
Rating Example:
70.5: Thoughtful & Leading
20.1: High Friction / Compliance Risk
Ready to Define Your Inclusive Online Experience?
Let's start with a conversation to scope your needs and determine the right audit package for your brand.
Need to book a specific time? We can send you a scheduling link immediately after receiving your form.